Both Customer and Reelo accounts may request deletion at any time.
The app signs you out and disables account access while the deletion request is processed. Active bookings, refunds, disputes, content obligations or payouts may need to be resolved before final deletion.
Email support@thereelit.com with the subject Account Deletion Request. Send from the email associated with your account where possible and include enough information to identify the account. Reel It may ask you to verify that you are the account holder.
Never send your password, OTP, payment PIN, UPI PIN or full card/bank details.
When a valid request is completed, Reel It deletes or de-identifies eligible personal information that is no longer required, which may include account/profile information, profile photographs, Customer/Reelo profile data, eligible support information, Reelo portfolio/onboarding information and other personal information without a legitimate/legal retention need.
Limited records may be retained where reasonably necessary or legally required for payment/refund records, Reelo earnings/payouts, accounting/tax, chargebacks, unresolved disputes, fraud prevention/security, enforcement of legal rights, legal/regulatory requirements or legal claims. Retained information is restricted to the applicable purpose and does not keep the deleted account available for ordinary use.
Reel It is not permanent cloud storage. Booking media is generally retained for up to 72 hours following the applicable delivery/completion process, subject to technical, support, dispute, safety or legal requirements. Users should download content they wish to keep.
Once final deletion is completed, you may no longer be able to sign in to or recover the account. If you use Reel It again later, you may need to create a new account and complete applicable verification/onboarding again.
Reel It Tech
Kolkata, West Bengal, India
support@thereelit.com